Ready Two Bare it all?
Join now with the Alondra
& Elsy x LiveGlam set!
Head’s up!
To ship your glam goodies for free, we’ve entered PR as a U.S. state.
We’ve had to brush up our process for free shipping to PR, so keep in mind:
- Urbanizacion/condominio name should go in Address Line 2
- Use abbreviations, for example:
- Calle/Street = Urb, C
- Condo = Cond
- Cuidad/City = Cdad
- Apartment = Apto
- Avenue/Avienda = Av
- Barrio = Bo
- Paseo = Po
- Interior = Int
- Exterior = Ext
How Can We Help? Send an email to [email protected] or contact us.
Each month, we launch brand new products and give our LiveGlam Club Members exclusive access to get 'em first. Each collection features our best-selling lip products plus other beauty products like palettes, brushes, and more to complete the look.
Each month, you’ll get 100 Reward points for each club package you receive. You can also earn Reward points when your friends join the #LiveGlamFam with your referral link. You can redeem points for makeup and other goodies. As a member, you’ll also get a discount on all LiveGlam Shop products, as well as early access to exclusives, launches, promos, and special collabs. Being a Glammer is absolute perk-fection!
You get to glam the way you wish! Simply choose your first collection at checkout.
There are many ways you can get free LiveGlam goodies! By earning Reward points, you can redeem them in your Dashboard for free products. Check out Rewards for more info.
Although 6 month and annual memberships require the entire payment up front, you’ll get more products for less! 6 month members save $12 and earn 600 Reward points. Annual members get an entire month for free, as well as 1200 Reward points. That means you'll get 100 points for every club package delivered. You'll get more makeup for less!
ATTN: Due to COVID-19, we are experiencing some shipping delays. Learn more here.
Normally, we ship our packages within 2 business days of your payment - everyday except Sundays and holidays. Once your package ships, you’ll get an email with a tracking number which can also be found on your Dashboard. That's right, ship just got real!
FYI, we take extra care on custom orders. These may take longer to fulfill, but our promise is to get you fresh glam in your hands.
You earn Reward points just by being a Glammer! Here are some ways you can earn them with your active membership:
- Receive points for every club package delivered.
- When friends join the #LiveGlamFam with your link.
- We’ll send you points to celebrate your birthday.
- Rate your fav collections and earn even more.
- Take one of our surveys, we're always listening.
We add fun, new ways to earn points all the time. Visit Rewards by logging into your Account for more details and explore prizes. We’ve got your beauty benefits covered!
Got questions? Concerns? Want to know our favorite contour tips? Reach out to our Customer Happiness Team anytime. We are always happy to help.
Due to COVID-19, the status of your order may be delayed. Click here to learn more about how we're doing our part.
For the status of your club package, Rewards or LiveGlam Shop purchases, log into your account and head to your Dashboard. Most orders ship out within 2 business days from purchase. Click here for more information on checking your status.
Glammers in the US with monthly plans pay a flat fee of $3.29 per LiveGlam Club shipment.
International Glammers shipping fees per LiveGlam Club shipment vary based on location. Glammers with 6-month and annual plans must pay international shipping costs upfront. For details on international shipping, learn more here.
FYI, Purchases from the LiveGlam Shop and Rewards will include shipping and taxes at checkout. Active club members get exclusive discounts on products and shipping. You’ll see those benefits at checkout as well. Get excited, good things are headed your way!
All of your card information is stored directly with our secure 3rd party merchant processor. For your safety, we do not have access to your credit card information to determine why it has been declined. We suggest double-checking your card number, expiration date, billing address, or entering a different card. Otherwise, please contact your credit card provider directly. If your default card fails, we will automatically roll through your cards on file to keep your glam going.
For your convenience, your LiveGlam membership will be charged uninterrupted on your chosen billing date. If you have a monthly plan, you will be automatically billed on the same day every other month. If you have a 6 month or annual membership, you will be automatically billed at the same plan term on your next billing date. Changing your billing date is easy! Simply follow these directions to choose a new date that’s convenient for you:
1. Log in to your LiveGlam account and go to Settings > “Billing/Shipping Date”
2. Under “LiveGlam Club”, “Mystery Club”, or “Mystery Club Luxe” click “Change Billing Date”
3. Pick a new date! It’s that easy!
You can have as many cards on file as you'd like. We’ll always ask you which card you’d like to use before starting a new subscription or purchasing items from Shop and Rewards. You can set one of your cards as “default” so it will be used for all reoccurring payments. If you only have one card on file, that will be your default payment.
You can choose to Skip or Trade any collection you don't want, but we have a no refund policy. Under special circumstances, some products may be exchanged/replaced if reported within 30 days. Reach out to our Customer Happiness Team for more info, we're happy to help.
All prices on the LiveGlam website are in USD.
We ship worldwide, though there are a few areas we are unable to get packages to: Austria, Belgium, Botswana, Bulgaria, Croatia, Cuba, Cyprus, Czechia, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Guatemala, Hungary, Iran, Ireland, Italy, Latvia, Liberia, Libya, Lithuania, Luxembourg, Malta, Netherlands, Nicaragua, North Korea, Poland, Portugal, Romania, Slovakia, Slovenia, Somalia, Spain, Sudan, Sweden, Syria, Ukraine, and Yemen.
Due to high glamand, sometimes we have to put our future Glammers on our waitlist. Our goal is to get everyone off as soon as possible! We do this on a first-come, first-serve basis. We are always activating new #LiveGlamFam members, so check your current spot in line on your Dashboard. FYI, click here to learn more (and the secret to skipping the waitlist).
Yes! You can upgrade at anytime from your Member’s Dashboard.
You'll receive a text message and email from us with your order details. This will include a link to the Find Order page. In case you can no longer access the text or email, you can always reach out to our Customer Happiness Team.
You can join our LiveGlam Club and make a purchase in Shop using Apple Pay and Google Pay.
For your security, all of your credit card information is stored directly with our secure 3rd party merchant processor. We used to allow users to enter their credit card information on our checkout page, but after a security incident, even credit card information is directly entered with our secure 3rd party merchant processor.
Depending on where you live, there may be added sales tax to your order. This is determined based on your location, specifically by your State and County. While we do not have any control over taxes added, as they are set and collected by the State and County in which you reside, we do make an effort to remove or reduce shipping costs as much as possible to make sure you are getting your glam as easily and quickly as possible!
This error message means there was a disruption in the communication while we were processing your payment. No problem, we'll get this taken care of. Here's a pro tip: Try checking out again! Just make sure you don’t refresh while the checkout page is still loading. If the issue persists, contact our Customer Happiness team and we can look deeper into the issue.
We're sad to see you go! If you just need a break, you can always Skip a month of your subscription. Wanting to switch things up? Trade out any upcoming products for something you might like better. If your heart is still set on breaking up with us, head to your Dashboard and select "Cancel" under your subscription. Or you can reach out to us here and we can help you out...we love to chat, anyways! Remember, if you do cancel, you will lose any unused Reward points!
How Can We Help?
Send an email to [email protected] or contact us.
Oops.
For every new email you submit, you lose your place in line!
Instead, you can reply directly to the confirmation email you got after submitting your first email. That way, we'll be able to help you with everything much sooner!